Frequently Asked Questions

 Image credit:  Ashley Beschell

Image credit: Ashley Beschell

 

How do I purchase a painting?

All paintings are available through me. If a painting has been sold, it will be marked as such in the description. I am working on developing an online store, but in the meantime, simply email me by clicking here with the title of the artwork(s) you would like to purchase. I will then email you an invoice where you input your payment and address for delivery. I trust and use Square for invoices as they are a leader in data encryption and secure payment processing. (If you’ve ever paid for something and the shop swiped your credit card using a little “square reader” on their cell phone, or if you’ve paid at a store and the “cash register” was an iPad, then you’ve used Square.) Please note, I do not receive your payment details from Square. For more information on Square, please visit their website.


How can I find out when you list new artwork?

I let my mailing list subscribers know about new work, so they get first dibs. You may sign up here.


Are your paintings shipped ready to hang?

Paintings on canvas up to 36” x 36” are stretched, wired, and ready to hang on your wall. Email me to discuss shipping larger works. All paintings on paper are sold unframed. You will need to frame them before displaying.


How do you ship your paintings?

All paintings on canvas are professionally packaged by either UPS or FedEx. I buy insurance for all shipments and require signature for delivery. I will email you the tracking number so you will know when to expect delivery.

For paintings on paper, I place the artworks in an acid-free sleeve and carefully ship it in an extra-thick, sturdy mailing tube for safe shipping. I ship works on paper via USPS, with insurance and tracking number, and require signature for delivery.

I ship to some international countries. Please email me for further information.


How much is shipping?

Shipping within the US is included for works on paper. Shipping fees for paintings on canvas shipped within the US, up to 36” x 36” are included. For larger works, please email me to discuss shipping options.


Do you accept returns?

All of my artwork is one-of-a-kind and the materials of canvas and paper are fragile in nature, therefore returns are not accepted and all artwork sales are final.  Colors may vary slightly in person, however I do my absolute best to take well lit, accurate photos of my work.  I recommend viewing artwork on more than once device when possible, for example your computer and your cell phone, as monitors and displays are all calibrated uniquely.  If you have any concerns about the colors in a painting, please email me.  I will be happy to take additional photos and send them to you. If the artwork is damaged by the shipping service, please email me pictures of the damaged packaging and art within 24 hours of receiving it.  I inspect all artwork and photograph it before shipment.  Fingers crossed nothing ever goes wrong!


Do you take commissions?

Yes! I accept a limited number of commissions on a case by case basis each year. Please email me so we can discuss.


Are you in San Francisco or Nashville?

Good question! I am lucky to have two places I love in my heart and both places inspire me and my artwork. I maintain studios in both San Francisco and Nashville. Because of this, paintings will ship from whichever studio they were created.


How do I care for my artwork?

It is important to me that I use professional, artist-grade quality materials. To care for all original art, I recommend avoid hanging in direct sunlight as well as avoiding areas where the artwork will be exposed to moisture in the air.


Do you recommend framing?

Framing is such a personal style choice and there are so many options. It ultimately comes down to personal preference and the desired look you want to achieve. My paintings on canvas are stretched on stretcher bars which means they do not require framing to be hung on the wall. That said, many people enjoy the extra bit of polish a frame gives their painting.

My paintings on paper are sold unframed and will need to be framed in order to be hung on the wall. I encourage you to frame your artwork on paper as soon as possible to avoid accidental damage.


Legal copyright info

I retain the copyright to all my artworks and they may not be reproduced or published in any form without the express written consent of Chloé Meyer.  I retain the copyright to my artwork even after it is purchased. It is illegal to use images of my artwork for commercial purposes or monetary gain.  (It’s also bad karma!)  This includes taking photos from my website as well as taking photos or digital scans of artwork that was purchased from me.  If you are interested in purchasing the licensing or reproduction rights to my artwork, please email me to discuss it.  Thank you.

If blogging, Pinning, or Instagraming photos of my work for non-commercial/non-monetary gain, please give credit to Chloé Meyer.  I really appreciate your support as I work hard to achieve my dreams.

All content on this site, such as text and images, is property of Chloé Meyer, or its content suppliers as credited, and protected by international copyright laws. 


Privacy

Chloé Meyer Art uses the information you provide for purchases only.  The only information we keep is your email for future email communications.  We respect your privacy and will never rent or sell your email address. You may unsubscribe from the mailing list at anytime by clicking the ‘unsubscribe’ button at the bottom of the newsletter. When you click links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


Images and content © 2015-2018, Chloé Meyer, All Rights Reserved